Flag Carrier: Airline Tycoon — Support

Routes, rivals, runways.

Report a bug or send feedback

Email us — please include your app version (visible in the in-game About panel) so we can match the report to the right build.

✉️ garrisonstephens@gmail.com

Common questions

I can't find my old save after switching devices.

Saves live in your device's local storage, so they don't automatically follow you to a new install. To move a save:

• On the original device, open the in-game About panel and tap Export save to file. A JSON file downloads.
• Move that file to the new device (email, AirDrop, iCloud Drive, etc.).
• On the new device, open the in-game About panel, tap Import save from file, confirm, and pick the file. The app reloads with your full progress restored.

I lost a route / aircraft / save after an update.

We try hard to avoid this with save migration code that runs on every update, but if you see something missing, email us with your app version + a brief description and we'll help diagnose. If you exported a backup save before the update, the Import flow above will restore it.

The game feels frozen on mobile.

Try the Check for update + reload button in the in-game About panel. That forces the service worker to fetch the latest bundle. If it persists, please email us with your phone model + iOS / Android version.

How do unlocked DLC packs work?

Buying a DLC pack with Skybux (in the in-game Skybux Shop) unlocks all of its scenarios + AI competitor templates forever. The unlock is recorded in your local Skybux wallet, which exports / imports alongside your save (see above).

Refunds and purchases.

DLC packs are unlocked with in-game Skybux. Skybux can be earned for free through campaign wins, milestones, and AI bankruptcies. Real-money Skybux pack purchases (when available) are processed by the Apple App Store or Google Play Store, and are governed by their refund policies; please contact those services directly for refund requests.

Privacy

Flag Carrier: Airline Tycoon does not collect personal information. Read the full Privacy Policy for details on local storage, crash reporting, and hosting.